If you still have it, you treasure it. And if it's no longer with you, you never forget it.

This is La Abuela: a plush toy that represents unconditional love, infinite tenderness, and those memories that live forever in the heart.

With her warm presence and sweet expression, Grandma reminds us of gentle songs, heartfelt hugs, and that comforting love that asks for nothing in return. She's perfect for accompanying special moments, decorating spaces with meaning, or giving as a gift as a symbol of eternal love.

A tribute to all grandmothers —those who are here, those who were here, and those who will always live in our memory.

Shipping & Processing

Orders are processed in 2–4 business days before shipping.

Puerto Rico

We offer Economy (6–9 days) and Standard (4–5 days) at flat rates, plus FedEx Priority calculated at checkout.

United States (Continental)

Economy with flat rates based on order total and calculated services (FedEx International Economy + USPS Priority) with handling charges.

International Shipping

Shipping via FedEx (Economy, Priority, Connect Plus). Rates calculated based on weight and destination. Taxes or duties may apply in the receiving country.

Important

• FedEx does not deliver to P.O. Boxes; a physical address is required.
• We do not modify addresses once the order has been placed.
• Packages returned due to an incorrect address will incur re-shipping charges.

Tracking

You will receive a tracking number by email once your order has shipped. Information may take up to 48 hours to update.

If you need assistance, please email us at info@jibaritodelacajita.com.

Time Frame and Eligibility

You have 30 days from delivery to request a return. Items must be unused, with tags, and in their original packaging.

How to Initiate a Return

Email us at info@jibaritodelacajita.com or use the self-service return option from your account.

The cost of the return label must be covered by the customer and varies by weight and order. If the return is due to our error, we will cover the cost.

Damaged or Problematic Items

Contact us immediately if you receive a defective, damaged, or incorrect item.

Some products contain internal batteries. Natural battery wear is not considered a defect and is not eligible for return.

Exceptions

• Digital products
• Gift cards
• Customized or special order items (when indicated)

Exchanges

We do not process direct exchanges. Please return the item and place a new order.

Refunds

Your refund will be processed to the original payment method once we receive and inspect your return. Bank processing times may vary.

Orders in Transit

Orders that have already been shipped cannot be refunded. You may refuse delivery; once the package is returned, we will issue a refund minus shipping costs.

Delayed Packages

• Not considered "lost" until 30 days after shipment.
• Verify your address and tracking number.
• Contact us if 30 days have passed without receiving your order.

Return Address

425 Carr 693 Suite 1, PMB 184, Dorado PR 00646

Contact

If you have questions, email us at info@jibaritodelacajita.com. We are here to help.