Frequently Asked Questions

You have 30 days from the date you receive your order to request a return.

The item must be unused, in its original packaging, with tags, and in the same condition that you received it.

You can write to us at info@jibaritodelacajita.com or initiate a return directly from your account using the self-service return option. To access your account, click here.

Yes. During our 30-day return period, you can submit a request directly from your account. Just log in and select the order you wish to return.

The cost of the return shipping label must be covered by the customer when submitting a return request. The price of the label will vary based on the weight and characteristics of your order. If the return is due to an error by Jibarito de la Cajita, we will cover the cost. We do not charge any restocking fees.

We do not accept returns of:

• Digital products
• Gift cards
• Customized products (if indicated on the product page)

We do not offer direct exchanges. The fastest way to get the item you want is to return the product you have and then place a new order.

Contact us immediately at info@jibaritodelacajita.com with your order number and photos of the item. We will resolve the issue with you as soon as possible.

Orders that have been shipped and are in transit are not eligible for immediate refund. You can refuse delivery, and once the carrier returns the package and we receive it, we will process your refund (less any applicable costs).

A delay does not mean the package is lost. USPS only considers a package "lost" after 30 days from the shipping date.

If 30 days have passed and you haven't received it, please contact us.

Once the return is approved, we process the refund to the original payment method. It may take several days for your bank or credit card company to officially reflect the refund.

Orders are processed within 2 to 4 business days, excluding weekends and holidays.

• Economy: 6 to 9 business days for $7.75.
• Standard: 4 to 5 business days for $9.50.
• FedEx Priority: calculated automatically at checkout.

We offer flat Economy rate and FedEx and USPS services calculated at checkout.

• Economy (7–20 days): $7.75 to $13.15 depending on the total order.
• FedEx International Economy: calculated rate + $2 handling.
• USPS Priority: calculated rate + $1.50 handling.

Yes. We ship internationally via FedEx International Economy and FedEx Priority.

Fees are calculated automatically at checkout. A $2.00 handling fee applies per order.

Yes. International shipments may be subject to import taxes, duties, or charges.

These are not included in the shipping cost and are the customer's responsibility.

• If the address was entered incorrectly, the customer must cover the cost of the return label.
• If you prefer to cancel, the value of the product will be refunded minus the original shipping cost.
• If the error was ours, we will resend at no additional cost.

No. Once the order has been shipped, it is not possible to change the address.

You will receive an email with your tracking number when your order has been shipped. You can also log in to your account here to review your order history.

If the estimated time has already passed, write to us at info@jibaritodelacajita.com with your name and order number.

If the item you purchased was available as a Pre-Sale, your shipment will be processed on the shipping date published on the product page at the time of purchase.

This date applies regardless of the day you placed your pre-order.

No. FedEx services do not deliver to P.O. Boxes. To avoid delays or returns, make sure to enter a valid physical address when placing your order.

Mi Gente is our way of celebrating with you. Every purchase, every story you take home, and every jibarito moment you share brings you closer to rewards, surprises, and special levels within our family.

It's easy: just use the same email address every time you buy. You don't have to fill anything out. We'll take care of the rest.

These are the program points. You earn BoriCoins every time you buy:

• Neighbor: 5 BoriCoins for every $1
• Friend: 6 BoriCoins per $1
• Family: 7 BoriCoins for every $1

You'll receive discounts, early access to special editions, surprises on important dates, birthday celebrations, exclusive products, and more. The more you share with us, the more you grow within the Jibarita family.

You start as a Neighbor, then move up to Friend, and finally reach Family, where the biggest benefits await. You level up as you shop and engage with our stories throughout the year.

You only need to visit us and make a purchase at least once a year to keep your level active. If you're inactive for longer periods, your level may be adjusted.

You can see everything by logging into your account: your level, your accumulated BoriCoins, and what you can redeem. We'll also show you your surprises and special access there.

You can use them to get discounts:

• 500 BoriCoins = $5 OFF
• 1,000 BoriCoins = $10 OFF
• 1,500 BoriCoins = $15 OFF
• 2,500 BoriCoins = $25 OFF

You can also exchange them for products: you pay for that plush toy or book you want with your BoriCoins.

Share your referral link and everyone wins:

• You receive 500 BoriCoins ($5) when the person you invited makes their first purchase.
• Your guest receives a $5 OFF coupon on their first purchase.

Family sees everything first: new characters, limited collections, special collaborations, new stories coming to the box, and the best rewards of the year.

If you have made purchases using different email addresses, write to us and we will help you combine all your purchases into a single account so that your BoriCoins and your level reflect everything you have experienced with us.

As long as you keep your account active with at least one purchase per year, your BoriCoins stay with you. If there is more inactivity, your points may expire.

We're celebrating with free BoriCoins, and depending on your level, you might receive additional surprises. Make sure your birthday is up to date in your account so you don't miss out!

It depends on the promotion. Some offers allow the use of BoriCoins, and others don't. When applying a discount with points, the page will tell you if it's compatible with the active promotion.

Yes. Surprises, early access, and rewards are sent directly to your email. Keep your email updated so you don't miss anything we have in store for Mi Gente.