If you still have them, you treasure them. If they're gone, you never forget them. That's what grandparents are like: a source of unconditional love, infinite patience, and memories that live forever.

This special bundle brings together La Abuela and El Abuelo, two plush toys that represent everything they mean in our lives: care, tenderness, wisdom and that affection that only they know how to give.

El Abuelo, with his Velcro hands, is ready to join in adventures, sit on special shelves, or give a firm hug. La Abuela, with her arms in a fixed position, conveys calm, sweetness, and that love that always feels like home.

Perfect for gifting, decorating spaces with meaning, or accompanying the little ones, this set is a tribute to those who taught us to love, to hope, and to never forget our roots.

Shipping & Processing

Orders are processed in 2–4 business days before shipping.

Puerto Rico

We offer Economy (6–9 days) and Standard (4–5 days) with flat rates, plus FedEx Priority calculated at checkout.

United States (Continental)

Economy with flat rates based on order total and calculated services (FedEx International Economy + USPS Priority) with handling charges.

International Shipping

Shipping via FedEx (Economy, Priority, Connect Plus). Rates calculated based on weight and destination. Taxes or duties of the receiving country may apply.

Important

• FedEx does not deliver to P.O. Boxes; a physical address is required.
• We do not modify addresses once an order has been placed.
• Packages returned due to an incorrect address will incur re-shipping charges.

Tracking

You will receive a tracking number via email once your order has shipped. Information may take up to 48 hours to update.

If you need assistance, please email us at info@jibaritodelacajita.com.

Timeframe and Eligibility

You have 30 days from delivery to request a return. Items must be unused, with tags, and in their original packaging.

How to Initiate a Return

Email us at info@jibaritodelacajita.com or use the self-service return option from your account.

The cost of the return label must be covered by the customer and varies by weight and order. If the return is due to our error, we will cover the cost.

Damaged or Problematic Items

Contact us immediately if you receive a defective, damaged, or incorrect item.

Some products contain internal batteries. Natural battery wear is not considered a defect and is not eligible for return.

Exceptions

• Digital products
• Gift cards
• Customized or special-order items (when indicated)

Exchanges

We do not process direct exchanges. Please return the item and place a new order.

Refunds

Your refund will be processed to the original method once we receive and inspect your return. Bank processing times may vary.

Orders in Transit

Orders that have already shipped cannot be refunded. You may refuse delivery; once the package is returned, we will issue a refund minus shipping costs.

Delayed Packages

• Not considered "lost" until 30 days after shipping.
• Verify your address and tracking number.
• Contact us if 30 days have passed without receiving your order.

Return Address

425 Carr 693 Suite 1, PMB 184, Dorado PR 00646

Contact

If you have questions, email us at info@jibaritodelacajita.com. We are here to help.