Time Frame and Eligibility
You have 30 days from delivery to request a return. Items must be unused, with tags, and in their original packaging.
How to Initiate a Return
Email us at info@jibaritodelacajita.com or use the self-service return option from your account.
The cost of the return label must be covered by the customer and varies by weight and order. If the return is due to our error, we will cover the cost.
Damaged or Problematic Items
Contact us immediately if you receive a defective, damaged, or incorrect item.
Some products contain internal batteries. Natural battery wear is not considered a defect and is not eligible for return.
Exceptions
- Digital products
- Gift cards
- Customized or special order items (when indicated)
Exchanges
We do not process direct exchanges. Please return the item and place a new order.
Refunds
Your refund will be processed to the original payment method once we receive and inspect your return. Bank processing times may vary.
Orders in Transit
Orders that have already been shipped cannot be refunded. You may refuse delivery; once the package is returned, we will issue a refund minus shipping costs.
Delayed Packages
- Not considered "lost" until 30 days after shipment.
- Verify your address and tracking number.
- Contact us if 30 days have passed without receiving your order.
Return Address
425 Carr 693 Suite 1, PMB 184, Dorado PR 00646
Contact
If you have questions, email us at info@jibaritodelacajita.com. We are here to help.